City of Reykjavik modernises its grants system with Jira

Adaptavist's expertise and seamless implementation of Jira Service Management brought the City of Reykjavik's public grants system up to date, saving time and reducing errors.

The City of Reykjavik wanted to modernise its public grants application system, where applicants submit their applications for processing by grant specialists.

The existing grants application system was an outdated and inefficient Excel spreadsheet, forcing their team to perform repetitive manual tasks and increasing the risk of human error. Additionally, the lack of a centralised view of grant applications meant the team needed to spend extra time manually filtering and sorting them.

With a tight deadline approaching, the team at the City of Reykjavik approached Adaptavist to leverage its renowned digital transformation expertise.

Adaptavist identified Jira Service Management to meet the City of Reykjavik's needs best and swiftly met the tight deadline. Adaptavist's tech lead consolidated the varying expectations of the team of grant specialists into a single solution that worked for everyone.

The new system provides a clear overview, so information is easier to locate and monitor. It also automates previously manual processes, allowing the team to work better, faster, and with fewer errors.

Illustration of three people working on laptops, with lines connecting them to a cog wheel in the centre

We’re really satisfied with the expertise, dedication, and communication from Adaptavist. They quickly worked out how to get Jira working best for us.

Salvör Gyda Ludviksdottir

Project Manager, City of Reykjavik

About City of Reykjavik

The City of Reykjavik is the local government authority for Iceland’s capital city. Their website provides the city’s residents access to portals for governance, housing, education, financial support, and other helpful public services information. The organisation works to improve the lives of the city’s residents, foster a sense of community, and promote sustainable development to make Reykjavik a better city to live in.

Industry

Public sector

Headquarters

Reykjavik, Iceland

Challenge

Service management

Solution

Jira Service Management (JSM)

In full: City of Reykjavik's grant system transformation with Adaptavist

We talked to project team members from the City of Reykjavik about the positive impact of their new system, how Adaptavist's deep knowledge of Atlassian tools was integral to this project, and the importance of a great partnership for a successful transformation.

Hear more from the City of Reykjavik team on adaptavist.com.

Read the full story on adaptavist.com